Terms of service

Last Updated: October 4, 2026

Welcome to Direct Goods. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Direct Goods
66 Sudbury Ave
Wembley, HA0 3BE
United Kingdom

Email: help@direct-goods.shop

In these Terms, "Direct Goods," "we," "us," and "our" refer to Direct Goods.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of our website.
Submit false, misleading, or fraudulent information.
Use automated systems to access or collect information from our website without our permission.
Reproduce, copy, or commercially exploit our website content without authorization.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Product availability is subject to change without notice.

4. Orders

When you place an order, you are making an offer to purchase the products selected in your order.

After you place an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where appropriate, including in situations involving:

Product availability issues
Pricing or listing errors
Suspected fraud or unauthorized activity
Incorrect customer information
Shipping restrictions
Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

5. Prices and Payment

All product prices are displayed on our website at the time of purchase.

Prices may change at any time without prior notice. Changes will not affect orders that have already been accepted, except where required by law.

You are responsible for providing accurate billing and payment information.

Payments may be processed by third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

6. Shipping and Delivery

We currently ship to customers in the United Kingdom and United States.

Our estimated delivery time is 5–8 business days, following order processing.

Orders may require additional processing time before shipment.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs procedures, holidays, strikes, or other unforeseen events.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

Our returns and refunds are handled according to our Refund & Returns Policy.

Unless otherwise stated, eligible returns may be requested within 30 days of receiving an order.

Nothing in our returns policy is intended to limit any rights you may have under applicable consumer protection laws.

8. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, or special offers.

Promotional offers may have additional terms, including expiration dates, product exclusions, or limits on use.

Unless otherwise stated, promotional codes cannot be combined with other offers.

We reserve the right to modify or cancel a promotion where permitted by law.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Direct Goods unless otherwise stated.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission.

10. Third-Party Services

We may use third-party companies and services to operate our website and business, including payment processors, shipping providers, hosting providers, analytics services, and other service providers.

Your use of third-party services may also be subject to those providers' own terms and policies.

We are not responsible for the independent actions, policies, or services of third parties.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Direct Goods will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.

13. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or replace any mandatory rights or protections available to consumers under applicable law.

Customers in the United Kingdom and United States may have additional statutory rights depending on their location and circumstances.

Where applicable law provides rights that cannot be excluded by contract, those rights will continue to apply.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Direct Goods harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of our website or violation of these Terms.

This provision does not apply to the extent that such liability results from our own unlawful conduct or cannot legally be excluded.

15. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, without limiting any mandatory consumer protection rights that may apply to customers in their country or state of residence.

Nothing in these Terms prevents a consumer from relying on mandatory consumer protection laws that apply to them.

16. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of our website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.

17. Contact Us

If you have questions about these Terms of Service, please contact us: