Shipping policy
Last Updated: October 4, 2026
Thank you for shopping with Direct Goods. We are committed to providing a simple and reliable shipping experience for all our customers.
Shipping Destinations
We currently ship orders to customers in:
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United States
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United Kingdom
If your location is not available at checkout, please contact us at help@direct-goods.shop before placing your order.
Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery Time
Our estimated delivery time is:
5–8 business days
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, public holidays, customs procedures, or other circumstances outside our control.
The estimated delivery time begins after your order has been processed and shipped.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping discounts. Promotional shipping terms will be clearly stated at the time of the offer.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.
Please allow some time for tracking information to become active after your order has been dispatched.
Delayed or Lost Orders
While we work with reliable shipping providers, occasional delays may occur.
If your order has not arrived within the expected delivery timeframe, please contact us at help@direct-goods.shop with your order number so we can assist you.
Direct Goods is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, carrier disruptions, customs delays, strikes, or other unforeseen events.
Incorrect Shipping Address
Please make sure your shipping address is accurate and complete when placing your order.
If you realize that you have entered an incorrect address, contact us as soon as possible at help@direct-goods.shop. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, or other fees may apply depending on the destination and applicable local regulations.
Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout.
Contact Us
If you have any questions about shipping or your order, please contact us:
Direct Goods
66 Sudbury Ave
Wembley, HA0 3BE
United Kingdom
Email: help@direct-goods.shop
Website: direct-goods.shop
We are happy to help with any shipping-related questions.